At Pomuyoo, we are dedicated to delivering excellent service to our esteemed customers. If you encounter any quality concerns with your package upon receipt, kindly reach out to our customer service team without delay. Our team will promptly respond to address any issues and ensure your utmost satisfaction with the product you receive.

Please note that any request regarding an after-sale problem must be issued within 15 days after the item delivered. And our refund policy is product-specific, so please refer to our refund policy page or contact us for more information.

Note: Any returned items without informing and contacting us in advance, no refund will be initiated.

Cancellation Policy

Return Policy:

① For All Standard Size Orders

We offer a full refund if the dress doesn't fit. However, please note that the shipping and rush fees will not be refunded. Additionally, the charges for shipping the dress back to us will be borne by you, the customer. So please double check your measurements and color selection before placing your order to avoid any issues.

We assure a hassle-free experience with our full refund policy, including shipping and rush fees (if applicable), for any standard-size dresses that are damaged, defective, or mis-shipped. Please provide pictures as proof of quality issues.

The item must be shipped back within 15 days including weekends after its delivery to you. Therefore, please contact our customer service to process the return issue soon.

② For All Custom Fit Orders

Customized dresses are made just for you and no one else. So we are sorry that we cannot accept returns on custom dresses. However, if there are any damaged, defective or mis-shipped items, we will offer a refund or resend new ones to provide a hassle-free shopping experience.

If you receive a damaged or defective dress that is caused by Pomuyoo, please kindly send us an email at service@pomuyoo.co.uk as soon as possible. Our team will promptly review your request and follow up with any necessary steps.

However, if you need any alterations, please take your dress to a local seamstress, and we will reimburse you for the cost of the alteration. (To be eligible for reimbursement, please send us a picture of your receipt from the tailor.)

Return Cost:
Customer is responsible for the return cost for customer remorse (does not fit or does not like for customer's reason). Pomuyoo will response for the return cost if the item is damaged, defective, or mis-shipped.

③ Return Conditions

• The following items are not returnable:
• • Custom Size Dresses
  • Custom Colour Dresses
  • Custom Style Dresses
  • Swatches
  • Final Sale Items

• All returnable items must be unwashed, unworn, and in original condition with their tags still attached. Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags.

• Please do not ship items back to us without prior approval. If you need to return an item, please contact our customer service team first to obtain approval and further instructions. Orders that are sent back to us without approval may be rejected, and we want to ensure that your return is processed smoothly and efficiently.

• No returns or exchanges will be accepted after 15 days of receipt.

④ How To Return

Please submit a return request via email (service@pomuyoo.co.uk) within 15 days of receiving your order to make sure you are eligible for a return.

• Please supply photos or other evidence that clearly shows the problems, including quality issues, damage during shipping, color/ style/ size errors.
• All returned items must be in original condition, unwashed, unaltered, undamaged, clean and with the original tags and packaging.

Please note:

• Please contact us to get a return address.
• Please send back the dress with the original packing we use.
• Please send us the tracking number of your return package. (We are unable to arrange a refund without this information.)

You need pay the shipping fee from your address to Pomuyoo when you returned it back. After we received your returned dress, the refund will be processed within 3~5 workdays.

Reimbursements Policy

All of our dresses are hand-sewn and custom-tailored to ensure the perfect fit. While we strive to make each dress according to the specified measurements, please note that the finished dress may vary by approximately one (1) inch in either direction. We kindly ask for your understanding that there may be a slight difference due to manual measurements.

We understand that every customer wants a dress that fits perfectly, which is why our seamstresses have created all of our dresses with additional fabric in the seams, allowing for easy size modifications if needed.

For additional assistance and help, we offer a limited alteration reimbursement of up to 40% of the dress price for all dresses (both standard size dresses and custom size dresses). Simply send an email to service@pomuyoo.co.uk with a picture of your receipt from the tailor, and we'll proceed the refund ASAP.

Exchange Policy

We are sorry that we are currently unable to offer an exchange service for dresses. If you have purchased an item and would like to exchange it for a different size, style, or color, you will need to return the item for a refund and place a new order for the correct item. Please Note: You need to pay the shipping fee from your address to Pomuyoo when you return it back.