Shipping Policy

The Shipping Fee

Shipping costs are determined by the total order amount and the destination country. Customers can view the exact shipping fee by entering their address on the checkout page.

Sales tax is included in the prices shown. Note: Remember that certain countries may levy import duty, which you may be required to pay. Please check with your local customs office for details.

Product Type Processing Time
Wedding dresses 5-8 Business Days
Bridesmaid dresses 5-8 Business Days
Prom dresses 5-8 Business Days
Mother of the bride dresses 5-8 Business Days
Accessories and Swatches 5-8 Business Days

United Kingdom Orders

Carrier: We usually use the following air transport: DHL (www.dhl.com), UPS(www.ups.com), FedEx(www.fedex.com), JS EXPRESS(www.js-exp.com).

Shipping Timeline:

EXPEDITED SHIPPING (4-7 business days)

STANDARD SHIPPING (7-10 business days)

Total Delivery Time = Processing Time + Shipping Time

*Processing Time: 5-8 business days

*Please note that we do not ship to the following locations: P.O. Boxes; freight forwarding companies. (So please use a residential or business address at checkout.)

*Please be aware that transportation delays may occur during peak holiday periods. To ensure timely delivery, we recommend placing your order as soon as possible. If your order is time-sensitive, please contact our customer service to inquire about availability for your desired date.

Shipping Time & Shipping Fees

Region: United Kingdom, France, Germany, Italy, Spain

ORDER SUBTOTAL STANDARD SHIPPING EXPEDITED SHIPPING
SHIPPING TIME 7-10 Business Days 4-7 Business Days
£0 - £39.99 £4.99 £19.99
£40 - £89.99 £7.99 £27.99
£90 - £199.99 £14.99 £40.99
£200 - £299.99 £26.99 £61.99
£300 - £449.99 £35.99 £83.99
£450 - £599.99 £45.99 £104.99
£600 - £699.99 £59.99 £125.99
>£700 £69.99 £149.99

International Orders

Carrier: We usually use the following air transport: DHL (www.dhl.com), UPS(www.ups.com), FedEx(www.fedex.com), JS EXPRESS(www.js-exp.com).

Shipping timeline vary depending on the destination.

STANDARD SHIPPING (up to 15 business days)

Total Delivery Time = Processing Time + Shipping Time

*Processing Time: 5-8 business days

*Please be aware that transportation delays may occur during peak holiday periods. To ensure timely delivery, we recommend placing your order as soon as possible. If your order is time-sensitive, please contact our customer service to inquire about availability for your desired date.

Shipping Time & Shipping Fees

Region: Austria, Australia, Belgium, Canada, Switzerland, Czechia, Denmark, Finland, Poland, Portugal, Sweden, Ireland, Estonia, Greece, Hungary, Luxembourg, Mexico, Netherlands, New Zealand, Slovakia

ORDER SUBTOTAL STANDARD SHIPPING
SHIPPING TIME Up to 15 Business Days
£0 - £89.99 £19.99
£90 - £199.99 £29.99
£200 - £299.99 £39.99
£300 - £449.99 £45.99
£450- £599.99 £59.99
£600 - £699.99 £69.99
>£700
 £79.99

Region: United States (61 of 62 states)

ORDER SUBTOTAL EXPEDITED SHIPPING
SHIPPING TIME 3-7 Business Days
£0 - £89.99 £19.99
£90 - £199.99 £27.99
£200 - £299.99 £35.99
£300 - £449.99 £45.99
£450- £599.99 £59.99
£600- £699.99 £70.99
>£700
 £79.99

Region: Israel, Norway, Afghanistan, Åland Islands, Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Cambodia, Caribbean Netherlands, Cayman Islands, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Georgia, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Honduras, Iceland, India, Indonesia, Iraq, Isle of Man, Jamaica, Jersey, Jordan, Kazakhstan, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Liechtenstein, Lithuania, Macao SAR, Maldives, Malta, Martinique, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Myanmar (Burma), Nauru, Nepal, New Caledonia, Nicaragua, Niue, Norfolk Island, North Macedonia, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Réunion, Romania, Samoa, San Marino, Saudi Arabia, Serbia, Sint Maarten, Slovenia, Solomon Islands, South Georgia & South Sandwich Islands, Sri Lanka, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Suriname, Svalbard & Jan Mayen, Taiwan, Tajikistan, Thailand, Timor-Leste, Tokelau, Tonga, Trinidad & Tobago, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, United States (Puerto Rico), Algeria, Angola, Ascension Island, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, China, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Hong Kong SAR, Japan, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Malaysia, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Cameroon, Rwanda, St. Helena, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Singapore, Somalia, South Africa, South Korea, South Sudan, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, United Arab Emirates, Western Sahara, Zambia, Zimbabwe

ORDER SUBTOTAL STANDARD SHIPPING
SHIPPING TIME Up to 15 Business Days
£0 - £79.99 £39.99
£80 - £199.99 £59.99
£200 - £399.99 £79.99
>£400
 £99.99

Popular Questions

  • Sorry, we can only ship to one address per order now. There are two ways we recommend for this.
  • 1. One Order + Self-Ship: Make one order then separate and ship them yourself after receiving the package.
  • 2. Separate Orders: Make multiple orders and change the shipping address for each order.
  • Tracking information for your order can be found in the email we send after the order has been shipped or production has been completed.
  • If there is no email with shipping details that can be found, please get in touch with our service team and tell us your shopping ID number. We are happy to help!
  • *Please note that tracking may not be updated until 24 hours after the package has been shipped and you should contact the carrier for the most up-to-date delivery information.
  • If you have concerns, we recommend contacting the carrier first. Some carriers may mark packages as "delivered" before they arrive.
  • 1. Contacting the carrier
  • If you think your package is lost or missing, please reach out to the carrier within 2 hours of receiving the delivery notice.
  • 2. Check your surroundings
  • To avoid misdelivery, we suggest checking with your neighbors, building manager, or leasing office.
  • If you still have not found your package, please contact our service team at service@pomuyoo.co.uk to notify us ASAP, and no later than 7 days after the stated delivery date.
  • Please contact our customer service team within 24 hours after placing your order with your order number and desired changes. Please note that if we have already shipped your order, then we cannot change the shipping address.
  • Shipping costs are automatically generated before you pay for your order. The shipping costs depend on the price of the product(s), shipping method and shipping countries.
  • We ship all dresses to all over the world. Please note that we do not ship to the following locations: P.O. Boxes; freight forwarding companies. (So please use a residential or business address at checkout.)
Please email us at service@pomuyoo.co.uk if you have any further question.